Return & Refund Policy

We want you to shop with confidence at VORLIX. If you have a question or an issue with your order, please contact us at sales@vorlixliving.com.

30-Day Returns

For standard retail purchases, you have 30 days after receiving your order to request a return.

To qualify for a change-of-mind return, items must be unused, unwashed, and in their original condition, with the original packaging, accessories, and any tags included. Please provide your order number or proof of purchase.

Sale items are eligible for returns under the same conditions as regular-priced items.

These conditions do not restrict your rights concerning defective, damaged, or incorrectly supplied products.

How to Request a Return

Email sales@vorlixliving.com with:

• Your order number.

• The product you wish to return.

• The reason for your request.

• Photos showing the issue, if the item is damaged, defective, or incorrect.

We usually respond within 24 hours during our business days, Monday through Saturday.

Once your return is approved, we will provide the return address and shipping instructions. Please contact us before sending anything back so we can direct your package to the correct address. Do not assume that the address on the original shipping label is the return address.

Please package returned items securely. We recommend using a tracked shipping service and keeping your shipping receipt.

Return Shipping Costs

For change-of-mind returns, including ordering the wrong item or no longer needing the product, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

If your item arrives damaged, is defective, or does not match your order, VORLIX will cover the necessary return shipping costs when a return is required. Please contact us before arranging shipping so we can confirm the appropriate method.

A prepaid return label may not be available for every location. We will explain the applicable shipping or reimbursement arrangements before you return the item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact sales@vorlixliving.com as soon as you discover a problem.

Include your order number and, where possible, clear photos of the product, packaging, and shipping label. This helps us review the issue and arrange an appropriate solution, such as a replacement or refund.

Please keep the product and packaging until we confirm the next steps. We may resolve some issues without requiring a return.

Custom and Wholesale Orders

Change-of-mind returns are not available for products made to your specifications, including custom colors, printed logos, personalized packaging, or custom-molded designs.

Wholesale and OEM/ODM orders are subject to the terms agreed in the quotation, invoice, or purchase agreement. Our standard 30-day retail return policy does not automatically apply to business purchases.

If a custom or wholesale order has a quality issue or does not meet the agreed specifications, please contact us so we can review the issue and arrange a resolution.

Exchanges

If you would like a different product, color, or size, please contact us before returning your original item.

We will confirm return eligibility and the availability of the replacement. An exchange may be handled as a return and a separate new order.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may need additional time to post the funds.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact sales@vorlixliving.com.

European Union Consumer Orders

Where EU consumer withdrawal rights apply, you may cancel an eligible online purchase within 14 days after receiving the goods, without giving a reason.

To exercise this right, notify us at sales@vorlixliving.com within that period. You must send the goods back within 14 days after notifying us.

You may inspect the goods as you would in a store. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

For a full eligible withdrawal, we will refund the purchase price and the cost of our least expensive standard delivery option. Additional charges for a more expensive delivery option are not refundable. You are responsible for the direct cost of return shipping unless we agree otherwise or the goods are faulty or incorrect.

We will issue the refund within 14 days after receiving your cancellation notice. We may withhold it until we receive the goods or you provide evidence that you have sent them back, whichever occurs first.

Withdrawal exceptions may apply, including goods made to your specifications or clearly personalized.

Your Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under applicable law. The 30-day return period and change-of-mind exclusions do not remove any legal rights you may have regarding faulty or misdescribed goods.

Contact Us

For return, refund, or order-related questions:

Email: sales@vorlixliving.com
Business hours: Monday–Saturday
Time zone: GMT+8, China Standard Time