Shipping Policy

This policy explains shipping arrangements for standard retail purchases and wholesale or custom orders placed with VORLIX.

Standard Retail Orders

Shipping Destinations

Our online checkout currently accepts retail orders for delivery to the United States.

For delivery to other countries or regions, please contact sales@vorlixliving.com before ordering so we can confirm shipping availability and provide a quotation.

Order Processing Time

Standard retail orders are usually processed within 2–5 business days after payment is confirmed.

Processing time covers order preparation and packing. It is separate from the delivery time below.

If we expect a significant delay in preparing your order, we will contact you using the email address provided at checkout.

Estimated Delivery Time

Standard shipping usually takes 7–20 business days after dispatch.

Including order processing, the estimated time from payment confirmation to delivery is approximately 9–25 business days.

These timeframes are estimates, not guaranteed arrival dates. Customs clearance, public holidays, and carrier delays may affect delivery.

Shipping Fees

Shipping charges for standard retail orders are displayed at checkout before payment.

Please review the shipping charge and order total before completing your purchase. If no shipping option is available for your address, contact us for assistance.

Wholesale, Bulk & OEM/ODM Orders

Retail shipping rates displayed at checkout do not apply to wholesale, bulk, or OEM/ODM orders.

Shipping costs for these orders are quoted separately based on:

• Product type and order quantity.

• Packed weight and volume.

• Destination country and postal code.

• Selected shipping method.

Express courier, air freight, or sea freight may be available depending on the order.

Production lead time, shipping cost, and estimated transit time will be confirmed in your quotation or order agreement. Custom and bulk orders are not covered by the standard retail processing and delivery estimates above.

Please contact sales@vorlixliving.com before placing a wholesale or custom order.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless stated otherwise at checkout or in your agreed quotation, these charges are the customer's responsibility.

Order Tracking

When tracking is available, we will send the tracking details to the email address provided with your order after dispatch.

Tracking updates may take time to appear while the carrier processes the shipment.

For wholesale freight shipments, shipment documents and tracking or delivery updates will be provided according to the agreed shipping method.

Delivery Address & Shipping Issues

Please check that your delivery address, postal code, email address, and contact number are correct before completing your order.

If you need to change your address, contact us as soon as possible. Changes may not be possible once the order has been dispatched.

If your shipment appears delayed, missing, or damaged, email us with your order number and relevant details. We will investigate with the carrier and help resolve the issue.

Contact Us

For retail shipping questions, wholesale freight quotations, or delivery assistance:

Email: sales@vorlixliving.com
Business hours: Monday–Saturday
Time zone: GMT+8, China Standard Time